Our Methodology
How the Workshop Approaches Each Piece
The workshop operates with a fixed intake protocol regardless of which service is being requested. The protocol exists because the most common source of surface damage in watch polishing is work carried out without adequate assessment — the finisher starts without knowing the metal, the finish intention, or the pre-existing condition.
At Glintcase, the sequence is: photograph at intake, assess under magnification, agree scope in writing, carry out hand work, conduct exit inspection, provide written note. This applies to a RM 480 Light Polish and a RM 2,210 Restoration equally.
The three service tiers reflect the range of conditions the workshop encounters. Most pieces that come in for surface work fall into one of these scopes. Where a piece is unusual, the workshop will advise on the appropriate path before any work is agreed.
Intake Photography
Magnification Assessment
Written Scope Agreement
Hand Work Carried Out
Exit Inspection
Workshop Note Enclosed
Light Polish & Brushed Refresh
RM 480 · Typical turnaround: one week
A workshop service focused on the case and bracelet only, suited to pieces that have picked up surface wear from daily use but are otherwise functioning well. Brushed surfaces are gently reworked using grain pads selected to match the original direction and depth of the factory brush. Polished surfaces are buffed by hand with cloth wheels and appropriate compounds.
The service emphasises preservation of case lines — bevels, edges, and engravings — rather than aggressive material removal. Suitable for stainless steel, titanium, and gold-filled cases.
What Is Included
- Case exterior and bracelet surface treatment
- Grain pad selection matched to original brush direction
- Polished surface hand-buffed with cloth wheels
- Bevel and engraving preservation throughout
- Short written note describing work and preservation decisions
Process Steps
- 1.Intake photography and magnification assessment
- 2.Grain direction and finish type confirmed in writing
- 3.Brushed areas reworked with matched grain pads
- 4.Polished panels hand-buffed with compounds
- 5.Exit inspection and written workshop note
Bracelet Stretch & Link Adjustment
RM 590 · Typical turnaround: one to two weeks
A workshop service for owners of older bracelets that have developed play in the links. Each link is inspected, stretched portions are evaluated, and the bracelet is reworked to tighten the side play where possible. Pins and screws are replaced as required; clasp mechanisms are cleaned and reassembled.
The service can also handle resizing for a new owner and the addition of micro-adjust links where the original specification supports them. The workshop notes that not every bracelet can be returned to factory tolerance — where wear is beyond reasonable adjustment, this is reported in writing before any other work proceeds.
What Is Included
- Per-link inspection under magnification
- Side play reduction where bracelet condition allows
- Pin and screw replacement as needed
- Clasp mechanism clean and reassembly
- Written report if wear is beyond adjustment scope
Process Steps
- 1.Bracelet photographed and each link inspected
- 2.Scope confirmed in writing — or limits reported if beyond adjustment
- 3.Pins and screws replaced where worn
- 4.Clasp cleaned and reassembled
- 5.Exit inspection and written workshop note
Full Case Restoration Bench Work
RM 2,210 · Project length: four to six weeks
An extended refinishing project for cases that have suffered substantial wear, scratches, or dings — typically heirloom pieces or watches recovered from long storage. The case is evaluated under magnification and a plan is agreed in writing with the owner before work begins.
Bevels are redefined, brushed grains are recreated by hand, and polished panels are reworked with care taken to maintain the case's original proportions. The workshop explicitly does not over-polish, and is transparent about which marks can be addressed and which are part of the piece's history.
What Is Included
- Full magnification evaluation and written scope agreement
- Bevel redefinition by hand
- Brushed grain recreation matched to factory original
- Polished panel rework with proportion maintained
- Mid-project update at bevel stage before final polish
- Detailed written workshop note at collection
Process Steps
- 1.Intake photography and detailed magnification evaluation
- 2.Written work plan presented and signed by owner
- 3.50% deposit taken, work commences
- 4.Mid-project update sent at bevel and primary grain completion
- 5.Final polishing and surface verification
- 6.Exit inspection, detailed written note, balance collected
Choosing a Service
Which Service Is Right for Your Piece?
Use the table below to understand what each service covers. If you are uncertain, send photographs and the workshop will advise before you commit to anything.
| Feature | Light Polish RM 480 |
Bracelet Adjust RM 590 |
Full Restoration RM 2,210 |
|---|---|---|---|
| Suitable for daily-wear surface marks | |||
| Bracelet side-play tightened | |||
| Suitable for deep scratches or dings | |||
| Bevel redefinition | |||
| Clasp mechanism clean and reassembly | |||
| Mid-project update provided | |||
| Written workshop note at collection | |||
| Best for | Daily wearers with surface wear | Bracelets with link play | Heirloom or long-stored pieces |
Fixed Pricing
Published Rates. No Surprises.
All prices are in Malaysian Ringgit (RM) and are fixed at the point the written scope is agreed. The price on the invoice matches the price agreed at drop-off.
Light Polish
RM 480
per piece · ~1 week
- Case and bracelet exterior
- Brushed and polished surfaces
- Written workshop note
- Payment at collection
Bracelet Adjust
RM 590
per bracelet · 1–2 weeks
- Per-link inspection
- Pin and screw replacement
- Clasp clean and reassembly
- Payment at collection
Full Restoration
RM 2,210
per project · 4–6 weeks
- Full magnification assessment
- Signed scope agreement
- Bevel redefinition and grain recreation
- Mid-project update
- 50% deposit / balance at collection
Workshop Protocols
Standards Applied Across All Services
Piece Security
Each piece is stored in a tagged individual tray. Reference numbers match the written scope note. Workshop access is limited to staff only.
Photographic Record
Every piece is photographed at intake and again before collection. The exit photographs confirm the work against the agreed scope.
No Machine Buffing
Rotary polishing machines are not used on case surfaces. All surface work is carried out by hand with appropriate pads, compounds, and cloth wheels.
Client Consent Required
No scope change occurs without the client's knowledge and agreement. For restoration projects, any deviation from the signed plan is discussed before it is carried out.
Honest Scope Limits
Where the assessment shows a piece cannot be helped within the agreed service scope, it is returned without charge for work not carried out. This is uncommon but happens when honesty requires it.
Workshop Note at Collection
Every completed piece leaves with a short written note. It describes the work done, the preservation decisions made, and any observations relevant to the piece's future care.
Start Here
Not sure which service fits your piece?
Send a message with a few photographs and a description of the condition. The workshop will advise on the appropriate service level before you make any commitment.
Send an Enquiry